Store Policy

Clean and Care

• Avoid direct contact with harsh chemicals such as perfume and cosmetics as it will cause the material to wear off quicker than intended.

• Avoid wearing to exercise.

• Avoid wearing to the ocean or chlorinated water.

• Our jewelry can be cleaned daily with a microfiber cloth.

• The stones set on our jewelry can be cleaned by using diluted dishwashing detergent, soft bristle brush to clean, thereafter blow-dry with a dryer, to help maintain the shine.

Warranty

We provide a Lifetime Warranty for all our solid gold jewelry, which includes the following benefits for the first year:

One-time Free:

• Re-plating or Polishing

• Repair of a broken chain or parts

• Resizing of 14K/18K rings

Please note that stone replacement will be chargeable, dependent on the condition of the jewelry.

After the first year, the following services will be chargeable:

• Re-plating or polishing at $30 per piece.

• Repairing broken chains or parts, up to $50 per piece.

• Resizing of 14K/18K rings, depending on the condition of the jewelry.

We provide a Lifetime Warranty for all our 18K vermeil gold jewelry, which includes the following benefits for the first year:

One-time free:

• Vermeil re-coating

• Repair of broken chain or parts

• Stone replacement

• Resizing for our vermeil rings cannot be done, hence, size exchange will always be done. Exchange can only be done within 7 days from date of purchase and must be in wearable condition.

Subsequent services after one year:

• Vermeil recoating will be chargeable at $30/pc.

• Repair of broken chains or parts will be chargeable, up to $50/pc.

• Stone replacement will be chargeable depending on the condition of the jewelry

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For International Orders: 

• International shipping fees for warranty claims are the responsibility of the customer and postage for both ways will be covered by customer.