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Shipping & Returns

Shipping Policy

Local​ Mailing

1. SINGPOST Smartpac

• Free for all orders with no min spend

• Tracking is available

• Delivery usually takes 2-3 working days

2. DHL

  •  Free for orders above $500

  • DHL service is available at a fee of $10 for orders below $500

  • Tracking is available until the receiver has received their parcel.

  • Next day delivery from the date the parcel is sent out

 

NOTE: Our company will not be responsible for failed delivery attempt due to incorrect address given by customer during online and offline purchases. It is the customer's responsibility to contact the service provider themselves once the parcel has been sent out by us. 

International Mailing

1. EMS

  • Free for all orders with no min spend

  • Tracking is available

  • Delivery times vary depending on location, usually 10-17 working days. 

 

2. DHL International

  • Free for orders above $800

  • DHL service is available at a fee of $20 for orders below $800

  • Tracking is available until the receiver has received their parcel.

  • Delivery usually takes 2-3 working days from the date the parcel is sent out. 

NOTE: Our company will not be responsible for paying any applicable taxes, custom duties, or fees associated upon receiving their shipment.

Our company will not be responsible for failed delivery attempt due to incorrect address given by customer during online and offline purchases. It is the customer's responsibility to contact the service provider themselves once the parcel has been sent out by us. 

Return & Exchange Policy

All orders are final as they are immediately processed in our system.

  • Refunds will not be allowed once order has been placed. In the event where we do not have the item in stock, customer will be contacted by our team.

  • In this case, customer can choose to wait for the stock to arrive, or exchange to another item that is available.

  • We stand by the quality of our products, however, in the event where the item(s) received is/are defective or damaged, we will exchange the item(s) for you within 7 days. (excluding postage fee if required by customer). Alternatively, you can drop your item(s) off at our pop-up booths. 

  • Returns for international orders will be fully borne by customers and must be done within 14 days after receiving item(s)

  • Custom orders: Unfortunately, once we proceed with the customised order(s), we are unable to accept returns, exchanges, or refund unless they arrived damaged or defective.

[Note: Terms and conditions stated above only apply once item(s) has/have been inspected and deemed damaged or defective by Levoir Jewelry]

Please note that our shipping and returns policy may be subjected to change, so we recommend reviewing the most up-to-date information on our website before making a purchase. If you have further questions or concerns, feel free to contact our customer service team for assistance.

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