Customer Care & FAQ

SOLID GOLD JEWELRY (5%, 14K & 18K) We provide a Lifetime Warranty for all our solid gold jewelry, which includes the following benefits for the first year: One-time Free: · Re-plating or Polishing · Repair of a broken chain or parts · Resizing of 14K/18K rings (*Full eternity bands cannot be resized) Please note that stone replacement will be chargeable, dependent on the condition of the jewelry. After the first year, the following services will be chargeable: · Re-plating or polishing at $30 per piece. · Repairing broken chains or parts, up to $50 per piece. · Resizing of 14K/18K rings, depending on the condition of the jewelry. 18K GOLD VERMEIL JEWELRY We provide a Lifetime Warranty for all our 18K vermeil gold jewelry, which includes the following benefits for the first year: One-time free: · Vermeil re-coating · Repair of broken chain · Stone replacement · Resizing for our vermeil rings cannot be done, hence, size exchange will always be done. Exchange can only be done within 7 days from date of purchase and must be in wearable condition. Subsequent services after one year: · Vermeil recoating will be chargeable at $30/pc. · Repair of broken chains or parts will be chargeable, up to $50/pc. · Stone replacement will be chargeable depending on the condition of the jewelry ​ For International Orders: · International shipping fees for warranty claims are the responsibility of the customer and postage for both ways will be covered by customer.

At Levoir Jewelry, we take pride in the quality of our pieces. However, like all delicate jewelry, they require proper care to maintain their beauty. To help preserve its beauty and extend its lifespan, please follow these care instructions: • Avoid direct contact with harsh chemicals such as perfume and cosmetics as it will cause the material to wear off quicker than intended. • Avoid wearing to exercise. • Avoid wearing to the ocean or chlorinated water. • Our jewelry can be cleaned daily with a microfiber cloth. • The stones set on our jewelry can be cleaned by using diluted dishwashing detergent, soft bristle brush to clean, thereafter blow-dry with a dryer, to help maintain the shine.

Local Mailing 1. Ninja Delivery Free for all orders with no min spend Tracking is available Delivery usually takes 2-3 working days 2. DHL Free for orders above $500 DHL service is available at a fee of $10 for orders below $500 Tracking is available until the receiver has received their parcel. Next day delivery from the date the parcel is sent out NOTE: - Our company will not be responsible for failed delivery attempt due to incorrect address given by customer during online and offline purchases. It is the customer's responsibility to contact the service provider themselves once the parcel has been sent out by us. - Our company will not cover delivery charges for exchanges or items sent in for after-sales service. Customer can either choose either self collection or cover the delivery charges themselves International Mailing 1. EMS Free for all orders with no min spend Tracking is available Delivery times vary depending on location, usually 10-17 working days. 2. DHL International Free for orders above $800 DHL service is available at a fee of $20 for orders below $800 Tracking is available until the receiver has received their parcel. Delivery usually takes 2-3 working days from the date the parcel is sent out. NOTE: - Our company will not be responsible for paying any applicable taxes, custom duties, or fees associated upon receiving their shipment. - Our company will not be responsible for failed delivery attempt due to incorrect address given by customer during online and offline purchases. It is the customer's responsibility to contact the service provider themselves once the parcel has been sent out by us. - Our company will not cover delivery charges for exchanges or items sent in for after-sales service. Customer can either choose either self collection or cover the delivery charges themselves

All orders are final as they are immediately processed in our system. Refunds will not be allowed once order has been placed. In the event where we do not have the item in stock, customer will be contacted by our team. In this case, customer can choose to wait for the stock to arrive, or exchange to another item that is available. We stand by the quality of our products, however, in the event where the item(s) received is/are defective or damaged, we will exchange the item(s) for you within 7 days. (excluding postage fee if required by customer). Alternatively, you can drop your item(s) off at our pop-up booths. Returns for international orders will be fully borne by customers and must be done within 14 days after receiving item(s) Custom orders: Unfortunately, once we proceed with the customised order(s), we are unable to accept returns, exchanges, or refund unless they arrived damaged or defective. Note: Terms and conditions stated above only apply once item(s) has/have been inspected and deemed damaged or defective by Levoir Jewelry. [Please note that our shipping and returns policy may be subjected to change, so we recommend reviewing the most up-to-date information on our website before making a purchase. If you have further questions or concerns, feel free to contact our customer service team for assistance.]

We are a local design company that specializes in fine and demi-fine jewelry. Our jewelries are designed locally in Singapore by Korean designer, hand fabricated in Italy. Le Voir stands out for our commitment to craftsmanship, creativity, and quality. Each piece is carefully handmade using high-quality materials, ensuring durability and longevity. When you purchase from Le Voir, you are not just buying jewelry; you are investing in a piece of art that reflects your individual style

Le Voir is proud to offer a physical shop in the heart of Orchard Road. Our shop is located at TripleOne Somerset #02-54, 111 Somerset Road, Singapore 238164. You can visit our shop to see our stunning collection of handmade jewelry, try on pieces in person, and receive personalized styling advice. Alternatively, you can also locate our pop up booths conveniently at 313 Somerset, Orchard Gateway or Orchard Central to view the craftsmanship up close and experience the beauty of our jewelry in person before making a purchase.

"Vermeil" refers to a type of high-quality jewelry that is made of 925 silver (sterling silver) as the base and thick layer of 18K gold plating. To be considered Vermeil, the 18K gold plating has to be at least 2.5microns thickness. At Levoir, our jewelries are plated with 8 microns thickness of 18K gold on top of sterling silver. The sterling silver base provides durability and strength, while the thick layer of gold plating ensures a long-lasting, lustrous finish. We choose to use Vermeil in our jewelry because it offers the luxurious look of solid gold jewelry at a more affordable price point.

Yes, Le Voir's jewelries are designed with a strong focus on quality and safety, making them suitable for those with sensitive skin. Our jewelries are /handcrafted using hypoallergenic precious metals such as 925 silver, 5% gold, 14k gold, 18k gold ensuring that our customers can enjoy our pieces without worrying about skin irritation. Our commitment to providing safe, comfortable and beautiful jewelry for all customers is a top priority, ensuring that everyone can enjoy our jewelry pieces without any worry of skin irritation.

At Le Voir, we offer a range of exquisite diamond choice, each with its own unique qualities. 1) Levoir Exclusive Dia Levoir exclusive dia is our company's created diamond, similar to diamonds. They are carbon based, consisting of 60% carbon, created to be of exceptional quality and brilliance, The most budget-friendly choice out of all the other stones we carry. 2) Moissanite Moissanite is a lab grown stone which is made up of naturally occurring mineral, Silicon Carbide. It typically comes in a range of colour and clarity grades, offering the same brilliance and durability as natural diamonds but with a smaller environmental impact. Today, Moissanite is widely available and recognized as a stunning option for engagement and other fine jewelry pieces. 3) Lab Grown Diamonds Lab-grown diamonds are created in a controlled environment using advanced technology(HPHT/CVD process) to replicate the natural diamond-growing process. While lab-grown diamonds have the same physical, chemical, and optical properties as natural diamonds, they are more sustainable and more affordable. Lab grown diamond jewelry is the most popular option for engagement and wedding. *IGI certification will be provided for all lab grown diamonds with carat size >0.30ct. 4) Natural Diamonds We use ethically sourced natural diamonds, ensuring that every piece of jewelry reflects our commitment to sustainability and social responsibility. The natural diamonds we carry are hand-selected for their superior clarity, color, and cut, resulting in stunning jewelry pieces that exude beauty and sophistication. Ultimately, the choice between Le Voir exclusive dia, Moissanite, lab-grown diamonds, and natural diamonds is a personal one, based on your preferences, values, and budget. We are committed to providing transparent information and guidance to help you make an informed decision that aligns with your individual needs and desires.

We provide a Lifetime Warranty for all our solid gold jewelry, which includes the following benefits for the first year: One-time Free: Re-plating or Polishing Repair of a broken chain or parts Resizing of 14K/18K rings Please note that stone replacement will be chargeable, dependent on the condition of the jewelry. After the first year, the following services will be chargeable: Re-plating or polishing at $30 per piece. Repairing broken chains or parts, up to $50 per piece. Resizing of 14K/18K rings, depending on the condition of the jewelry. We provide a Lifetime Warranty for all our 18K vermeil gold jewelry, which includes the following benefits for the first year: One-time free: Vermeil re-coating Repair of broken chain or parts Stone replacement Resizing for our vermeil rings cannot be done, hence, size exchange will always be done. Exchange can only be done within 7 days from date of purchase and must be in wearable condition. Subsequent services after one year: Vermeil recoating will be chargeable at $30/pc. Repair of broken chains or parts will be chargeable, up to $50/pc. Stone replacement will be chargeable depending on the condition of the jewelry

At Le Voir, we offer a wide range of lab grown diamonds, including classic white diamonds, fancy colored diamonds, and unique fancy cuts such as princess, oval, and marquise to suit different preferences and styles. You can choose from a selection of diamond sizes, colors, and clarities to create the perfect piece of jewelry that suits your needs. Each lab grown diamond (>0.30ct) is accompanied by a certification that verifies its quality, and characteristics, providing our customers with complete transparency and peace of mind. Furthermore, we only use top-tier lab-grown diamonds ranging from D-F color, F-VS clarity, ensuring that you can enjoy the beauty of our fine jewelry designs without compromising your values.

No, the jewelry from Le Voir is only crafted with high-quality materials (precious metals) such as 5% solid gold, 14K solid gold, 18K solid gold, 925 silver, 18K gold vermeil, which are known for their durability and resistance to tarnishing. Our pieces are also nickel-free, making them suitable for those with metal sensitivities. To maintain the longevity of your Le Voir jewelry, we recommend avoiding contact with harsh chemicals and perfumes. With proper care, you can enjoy the beauty of our handcrafted jewelry for years to come.