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PRIVACY POLICY

 

At LEVOIR, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us online.

By accessing or using our services, you consent to the practices described in this policy.

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1. Information We Collect

We may collect the following types of personal data:

  • Identity Data: Full name, date of birth, gender

  • Contact Data: Email address, phone number, billing/shipping address

  • Payment Data: Credit/debit card details or payment gateway info (handled securely via third-party processors)

  • Order & Transaction Data: Purchase history, delivery status, return records

  • Technical Data: IP address, browser type, operating system, device ID

  • Usage Data: Website navigation, pages visited, interaction with emails

  • Marketing Data: Preferences in receiving marketing from us

 

2. How We Collect Your Data

We collect your personal data through:

  • Direct interactions (e.g., when you place an order or sign up for a newsletter)

  • Automated technologies (e.g., cookies and analytics tools)

  • Third-party sources (e.g., payment processors or social media logins)

 

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders

  • Provide customer service and support

  • Personalise your experience on our website

  • Communicate order updates or marketing offers (only with consent)

  • Improve website functionality and performance

  • Comply with legal obligations or fraud prevention

 

4. Disclosure of Your Data

We may share your data with trusted third parties, such as:

  • Payment gateways (e.g., Stripe, PayPal)

  • Courier and logistics providers

  • Customer support platforms (e.g., Zendesk)

  • Marketing and analytics partners (e.g., Google Analytics, Meta Pixel)

  • Legal and regulatory authorities (when required by law)

We do not sell, rent, or trade your personal data to third parties for commercial purposes.

 

5. International Transfers

Some of our service providers may be located outside Singapore. In such cases, we ensure that your data is protected by appropriate safeguards as required under Singapore’s PDPA and applicable data protection laws.

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Legal, regulatory, or accounting requirements

  • Order history and customer service references

Once no longer required, your data will be securely deleted or anonymised.

 

7. Your Rights

Under Singapore’s PDPA and other data protection regulations, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or outdated data

  • Request deletion of your data (subject to certain legal exceptions)

To exercise your rights, please email us at levoir.ask@gmail.com

 

8. Marketing Communications

We may send you emails about our products, promotions, or updates — only if you have opted in.
You can unsubscribe anytime using the “unsubscribe” link in our emails.

 

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse site traffic, and provide personalised content.

By using our website, you consent to our use of cookies in accordance with our [Cookies Policy].

You can manage or disable cookies through your browser settings.

 

10. Data Security

We implement reasonable security measures to protect your personal data from unauthorised access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure.

We recommend using strong passwords and not sharing your account credentials.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any data.

 

12. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.”
Your continued use of our services after changes indicates your acceptance of the updated policy.

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13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how your data is handled, please contact us at:

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