REFUND & EXCHANGE

Thank you for shopping with LEVOIR.

We take pride in the craftsmanship and quality of our jewelry. Each piece is created with meticulous care and attention to detail.

However, if you are not completely satisfied with your purchase, please review our policy below.

1.Refunds

To honor the unique nature of our handcrafted jewelry and respect the value of each piece, we generally do not offer refunds. All sales are considered final.

We appreciate your understanding as this policy helps us protect the integrity of our work and serve our discerning clientele.

However, we make exceptions for the following special cases:

Defective or Damaged Items: If your item arrives damaged or with a clear manufacturing defect.

Should your item fall into this category, please contact our customer service team at levoir.ask@gmail.com within 2 days of receipt, providing your order number and clear photos of the issue. We will assess the situation and assist you promptly.

2. Eligibility for Exchange
We accept return or exchange requests under the following conditions:

Request must be made within 7 calendar days from the date of delivery.
The item must be unworn, unused, and in its original condition and packaging, including all tags, certificates, and gift boxes.
The product must be free from any damage, scratches, or alterations.
The item must not be a custom-made or engraved/personalised product.
For hygiene reasons, earrings are non-returnable unless faulty.

3. Non-Returnable Items
We do not accept returns or exchanges for the following:

Products that show signs of wear, damage, or have been altered after delivery.
Any customised orders including engraving, bespoke designs, or made-to-order items.
Earrings due to hygiene considerations.
Return requests made after 7 days from the date of delivery.
Sale or promotional items marked as final sale.

4. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please notify us within 48 hours of delivery. We will gladly replace the item, including all shipping costs, upon inspection.
To report such issues, contact us at [Customer Support Email] with:

Order number
Photos of the damaged/incorrect item
Unboxing video (if available, to support claims)

5. Return Process

Submit a return request through your account or contact our customer service at [Customer Support Email].
Once approved, we will provide return instructions and a shipping address.
Ship the item back using a trackable shipping method. Items lost in transit will not be eligible for refunds.
After receiving and inspecting the returned item, we will notify you via email and process the exchange within 5–7 business days.

6. Shipping Costs

For all approved returns or exchanges, shipping fees are the responsibility of the customer.
In cases of incorrect or faulty products, we will cover all shipping costs (original and return).

7. Additional Notes

We reserve the right to refuse returns that do not meet the conditions outlined above.
If returned items are not in acceptable condition, they may be sent back to the customer at their own expense.
We recommend recording an unboxing video for your protection in case of disputes.

For any questions, please contact our support team at levoir.ask@gmail.com

Thank you for choosing LEVOIR. We’re here to ensure your experience is as beautiful as the jewelry we create.